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Author: edgagnon

April 17, 2015January 19, 2016edgagnon

Journalists are Sharing Patient Satisfaction Scores

February 4, 2015January 19, 2016edgagnon

Districts Can Take Customer Service to HEART

January 29, 2015January 19, 2016edgagnon

How to Avoid Refunding Fans

December 2, 2014January 19, 2016edgagnon

Change City Culture by Doing This…and What Else?

November 20, 2014January 19, 2016edgagnon

Consistent Patient Satisfaction Requires a Strategy, Not a List

October 22, 2014January 21, 2016edgagnon

The Approach to Redesigning the Clippers Fan Experience

October 15, 2014January 21, 2016edgagnon

BRE and “Live Business Intelligence”

October 13, 2014October 13, 2014edgagnon

The Customer Service Rep Stuck Inside the Robot

October 8, 2014October 8, 2014edgagnon

Patient Experience Pros Don’t Have Unlimited Resources, Therefore…

September 24, 2014September 24, 2014edgagnon

Ticket Sales Down Due to Accounts Reducing Seats?

September 11, 2014September 11, 2014edgagnon

From Anaheim Schools to All Our Ears – Purpose and Strategy

September 4, 2014September 4, 2014edgagnon

Culture can be the Root of City Government Service Issues

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