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Category: World of Customer Service

October 5, 2016October 5, 2016edgagnon

Higher Ed – All About Customer Service for Student Success?

September 30, 2016October 3, 2016edgagnon

Government Opinions Driven by Bad Customer Service

September 30, 2016September 30, 2016edgagnon

Find Assets that Build Fan Affinity

July 3, 2015January 19, 2016edgagnon

Redesign around Millennials (and Others, too!)

March 5, 2014March 5, 2014edgagnon

2014 Customer Service Crystal Ball – Part 2 of Trends

February 26, 2014March 5, 2014edgagnon

2014 Customer Service Crystal Ball – Part 1 of Trends

January 9, 2014January 30, 2014edgagnon

10 Key Customer Retention Evaluation Questions

November 26, 2013January 30, 2014edgagnon

Customer Retention for Marketers

October 30, 2013January 30, 2014edgagnon

Don’t Turn Your Clients Into Prospects

September 26, 2013January 30, 2014edgagnon

Retention-Driving Data (Know Your Numbers…and Your Customers)

August 20, 2013January 30, 2014edgagnon

Don’t Zip to the Wrong Customer Service Solution

May 8, 2013January 30, 2014edgagnon

Internal Customer Service Defined

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