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Category: Business Advice

March 22, 2017March 22, 2017edgagnon

High Trust = High Patient Satisfaction?

January 19, 2016January 19, 2016edgagnon

What We Can Learn from IRS Customer Service

July 3, 2015January 19, 2016edgagnon

Orillia’s Orientation Toward Customer Service

July 3, 2015January 19, 2016edgagnon

Tap the Employee to Better Treat the Patient

July 3, 2015January 19, 2016edgagnon

Redesign around Millennials (and Others, too!)

April 20, 2015January 19, 2016edgagnon

For School Districts, the “Nebulous” is Important

April 17, 2015January 19, 2016edgagnon

Journalists are Sharing Patient Satisfaction Scores

February 4, 2015January 19, 2016edgagnon

Districts Can Take Customer Service to HEART

January 29, 2015January 19, 2016edgagnon

How to Avoid Refunding Fans

December 2, 2014January 19, 2016edgagnon

Change City Culture by Doing This…and What Else?

November 20, 2014January 19, 2016edgagnon

Consistent Patient Satisfaction Requires a Strategy, Not a List

October 22, 2014January 21, 2016edgagnon

The Approach to Redesigning the Clippers Fan Experience

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