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Category: World of Customer Service

April 17, 2013January 30, 2014edgagnon

I’d like a burger, fries, and some customer service, please…

January 9, 2013January 30, 2014edgagnon

Beat the Worst at Customer Service

January 2, 2013January 30, 2014edgagnon

Form Great Customer Service Habits

December 19, 2012January 30, 2014edgagnon

What You Must Know to Keep Your Customers

November 28, 2012January 30, 2014edgagnon

Zappos Customer Service – Measure to Make it Great

October 17, 2012January 30, 2014edgagnon

Cloud and Customer Retention

October 2, 2012January 30, 2014edgagnon

It’s Customer Service Week…Do You Know Where Your Customers Are?

September 12, 2012January 30, 2014edgagnon

Outsourcing Groupon E-mail Customer Service?

September 12, 2012January 30, 2014edgagnon

Canceling Internet Service – 8 calls, 5 employees, 5 tweets, 2 phones, and a Partridge in a Pear Tree

August 28, 2012January 30, 2014edgagnon

Does the Right Hand Know What the Left Hand is Doing?

August 15, 2012February 1, 2014edgagnon

Do Some Root Cause Analysis on Customer Retention Issues

July 11, 2012February 1, 2014edgagnon

In Customer Service, Don’t Mess with the King

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