Author: edgagnon
Districts Can Take Customer Service to HEART
How to Avoid Refunding Fans
Change City Culture by Doing This…and What Else?
Consistent Patient Satisfaction Requires a Strategy, Not a List
The Approach to Redesigning the Clippers Fan Experience
BRE and “Live Business Intelligence”
The Customer Service Rep Stuck Inside the Robot
Patient Experience Pros Don’t Have Unlimited Resources, Therefore…
Ticket Sales Down Due to Accounts Reducing Seats?
From Anaheim Schools to All Our Ears – Purpose and Strategy
