
Author: edgagnon


Districts Can Take Customer Service to HEART

How to Avoid Refunding Fans

Change City Culture by Doing This…and What Else?

Consistent Patient Satisfaction Requires a Strategy, Not a List

The Approach to Redesigning the Clippers Fan Experience

BRE and “Live Business Intelligence”

The Customer Service Rep Stuck Inside the Robot

Patient Experience Pros Don’t Have Unlimited Resources, Therefore…

Ticket Sales Down Due to Accounts Reducing Seats?

From Anaheim Schools to All Our Ears – Purpose and Strategy
