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Category: Business Advice

December 14, 2011December 14, 2011edgagnon

How to Increase Customer Loyalty Without Becoming Disney or Zappos

December 8, 2011December 8, 2011edgagnon

NASCAR Lessons…and Beyond – Engaging Fans with Social Media

December 7, 2011December 7, 2011edgagnon

Tell the Patient What to Expect

November 17, 2011November 17, 2011edgagnon

Let the Patient Decide How Much You’re Paid

November 9, 2011November 9, 2011edgagnon

Have a Lockout Exit Strategy

November 1, 2011November 1, 2011edgagnon

Before Getting into Social Media Customer Service, Do This

October 27, 2011October 27, 2011edgagnon

Customer Service Lessons from a Kidney Stone – An E.R. Story

October 20, 2011October 20, 2011edgagnon

Why Train to Retain in BRE…

October 12, 2011October 12, 2011edgagnon

7 Tips to Help You Retain More Customers and More $$

October 5, 2011October 5, 2011edgagnon

Groupon Now Rewarding to Retain

September 29, 2011September 29, 2011edgagnon

What’s Most Important: Culture v. Customer Service…the Zappos Debate

September 23, 2011September 23, 2011edgagnon

The Hidden Netflix Customer Service Gaffe

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