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Category: Government

May 15, 2018May 15, 2018edgagnon

Taking the BRE Pulse

September 30, 2016October 3, 2016edgagnon

Government Opinions Driven by Bad Customer Service

January 19, 2016January 19, 2016edgagnon

What We Can Learn from IRS Customer Service

July 3, 2015January 19, 2016edgagnon

Orillia’s Orientation Toward Customer Service

December 2, 2014January 19, 2016edgagnon

Change City Culture by Doing This…and What Else?

October 15, 2014January 21, 2016edgagnon

BRE and “Live Business Intelligence”

October 13, 2014October 13, 2014edgagnon

The Customer Service Rep Stuck Inside the Robot

September 4, 2014September 4, 2014edgagnon

Culture can be the Root of City Government Service Issues

August 26, 2014August 26, 2014edgagnon

TIME – A Business Retention & Expansion Pro’s Constant Battle

April 28, 2014April 28, 2014edgagnon

BRE’s Target is Long-term Growth

March 19, 2014March 19, 2014edgagnon

In Government, Do You Want Good Customer Service or Low Costs?

January 29, 2014January 30, 2014edgagnon

DMV Customer Service as a Leader…Really

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