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Category: Healthcare

December 10, 2009December 10, 2009edgagnon

Don’t Wait on Fixing Waits

October 22, 2009October 22, 2009edgagnon

Everyone is a Customer Service Representative

August 21, 2009August 24, 2009edgagnon

What’s Your HCAHPS Strategy?

July 7, 2009July 7, 2009edgagnon

In Hospitals, Personal Care is About Customer Service

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