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Tag: culture

July 3, 2015January 19, 2016edgagnon

Orillia’s Orientation Toward Customer Service

April 17, 2015January 19, 2016edgagnon

Journalists are Sharing Patient Satisfaction Scores

December 2, 2014January 19, 2016edgagnon

Change City Culture by Doing This…and What Else?

November 20, 2014January 19, 2016edgagnon

Consistent Patient Satisfaction Requires a Strategy, Not a List

September 4, 2014September 4, 2014edgagnon

Culture can be the Root of City Government Service Issues

April 24, 2014April 24, 2014edgagnon

Culture Transformation and K-12 Schools

April 18, 2014April 18, 2014edgagnon

Improve the Patient Experience from the Inside Out

February 11, 2014February 11, 2014edgagnon

Patient Satisfaction…from a Child’s Mouth to Our Ears

December 18, 2013January 30, 2014edgagnon

The Cubs Way of Changing a Culture and Improving Revenue Retention

November 14, 2013January 30, 2014edgagnon

Create a Patient-Centered Culture

June 5, 2013January 30, 2014edgagnon

When Leadership Creates an Avalanche of Troubles

January 24, 2013January 30, 2014edgagnon

Don’t Buck the Broncos’ Approach to Fan Relations

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