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Tag: customer satisfaction

February 2, 2012February 1, 2014edgagnon

Don’t Let Local Politicians Drive Customer Service

February 1, 2012February 1, 2014edgagnon

2 of 3 Customers Switched Providers – Did Yours?

January 19, 2012February 1, 2014edgagnon

You, Your Car, and Customer Retention

January 12, 2012February 1, 2014edgagnon

Social Customer Service, and Customer Expectations

January 11, 2012January 11, 2012edgagnon

How You Interact Means $ and Sense

December 21, 2011December 21, 2011edgagnon

Secret Shopping to Uncover…Great Customer Service?

December 7, 2011December 7, 2011edgagnon

Tell the Patient What to Expect

November 17, 2011November 17, 2011edgagnon

Let the Patient Decide How Much You’re Paid

October 27, 2011October 27, 2011edgagnon

Customer Service Lessons from a Kidney Stone – An E.R. Story

October 19, 2011October 19, 2011edgagnon

Great Service Still Exists

September 14, 2011September 14, 2011edgagnon

Your Name Matters in Customer Loyalty

September 1, 2011September 1, 2011edgagnon

Translate Great Employee Morale to Great Customer Satisfaction

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