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Tag: HCAHPS

January 18, 2011January 18, 2011edgagnon

Is Patient Satisfaction More Important Than Clinical Care?

November 19, 2010November 19, 2010edgagnon

Pay for Patient Satisfaction?

March 11, 2010March 11, 2010edgagnon

Take the HCAHPS Test

October 22, 2009October 22, 2009edgagnon

Everyone is a Customer Service Representative

August 21, 2009August 24, 2009edgagnon

What’s Your HCAHPS Strategy?

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