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Tag: Healthcare

March 11, 2010March 11, 2010edgagnon

Take the HCAHPS Test

February 18, 2010February 18, 2010edgagnon

Own the Problem

February 2, 2010February 2, 2010edgagnon

BOOST Your Retention

January 13, 2010January 13, 2010edgagnon

Learn from the Operating Room

December 10, 2009December 10, 2009edgagnon

Don’t Wait on Fixing Waits

October 22, 2009October 22, 2009edgagnon

Everyone is a Customer Service Representative

July 7, 2009July 7, 2009edgagnon

In Hospitals, Personal Care is About Customer Service

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