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Tag: hospital

December 21, 2011December 21, 2011edgagnon

Secret Shopping to Uncover…Great Customer Service?

December 7, 2011December 7, 2011edgagnon

Tell the Patient What to Expect

November 17, 2011November 17, 2011edgagnon

Let the Patient Decide How Much You’re Paid

October 27, 2011October 27, 2011edgagnon

Customer Service Lessons from a Kidney Stone – An E.R. Story

October 7, 2010October 7, 2010edgagnon

Hospitals Must Care About More Than Clinical Outcomes

June 22, 2010June 22, 2010edgagnon

Decrease Paperwork. Increase Patient Satisfaction.

December 10, 2009December 10, 2009edgagnon

Don’t Wait on Fixing Waits

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