Customer Service Blog

Thoughts on the World of Customer Service and Tips on Service for Businesses

Menu Skip to content
  • Home
  • about this blog
  • clients
  • contact us
  • who we are & what we do
  • #fanexperience Innovation Center

Tag: hospitals

July 26, 2012February 1, 2014edgagnon

Use Hospital Data to Drive Patient Loyalty

June 12, 2012February 1, 2014edgagnon

Achieve and Improve

May 9, 2012February 1, 2014edgagnon

HCAHPS – How Performance Measurement is Driving Fear and Opportunity

April 18, 2012February 1, 2014edgagnon

Improve Outcomes by Involving the Customer

March 21, 2012February 1, 2014edgagnon

Satisfy Patients or Payments Suffer

December 21, 2011December 21, 2011edgagnon

Secret Shopping to Uncover…Great Customer Service?

December 7, 2011December 7, 2011edgagnon

Tell the Patient What to Expect

November 17, 2011November 17, 2011edgagnon

Let the Patient Decide How Much You’re Paid

October 27, 2011October 27, 2011edgagnon

Customer Service Lessons from a Kidney Stone – An E.R. Story

July 27, 2011July 27, 2011edgagnon

Why the President Wanted to Mystery Shop

July 7, 2011July 7, 2011edgagnon

Structured for Service?

June 1, 2011June 1, 2011edgagnon

Where Scripting Does (and Doesn’t) Work to Improve Survey Scores

Posts navigation

← 1 2 3 4 →

Search the Site

Categories

  • Business Advice (309)
  • Carolinas (13)
  • Education (45)
  • Government (70)
  • Healthcare (52)
  • Sports (61)
  • Uncategorized (6)
  • World of Customer Service (86)

Join 734 other followers

Recent Posts

  • Taking the BRE Pulse May 15, 2018
  • High Trust = High Patient Satisfaction? March 22, 2017
  • Higher Ed – All About Customer Service for Student Success? October 5, 2016

Customer Service Solutions, Inc.

6135 Park South Drive
Charlotte, NC 28210
704-553-7525
Create a free website or blog at WordPress.com.
Privacy & Cookies: This site uses cookies. By continuing to use this website, you agree to their use.
To find out more, including how to control cookies, see here: Cookie Policy

 
Loading Comments...
Comment
    ×