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Tag: hospitals

July 26, 2012February 1, 2014edgagnon

Use Hospital Data to Drive Patient Loyalty

June 12, 2012February 1, 2014edgagnon

Achieve and Improve

May 9, 2012February 1, 2014edgagnon

HCAHPS – How Performance Measurement is Driving Fear and Opportunity

April 18, 2012February 1, 2014edgagnon

Improve Outcomes by Involving the Customer

March 21, 2012February 1, 2014edgagnon

Satisfy Patients or Payments Suffer

December 21, 2011December 21, 2011edgagnon

Secret Shopping to Uncover…Great Customer Service?

December 7, 2011December 7, 2011edgagnon

Tell the Patient What to Expect

November 17, 2011November 17, 2011edgagnon

Let the Patient Decide How Much You’re Paid

October 27, 2011October 27, 2011edgagnon

Customer Service Lessons from a Kidney Stone – An E.R. Story

July 27, 2011July 27, 2011edgagnon

Why the President Wanted to Mystery Shop

July 7, 2011July 7, 2011edgagnon

Structured for Service?

June 1, 2011June 1, 2011edgagnon

Where Scripting Does (and Doesn’t) Work to Improve Survey Scores

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