September 5, 2012January 30, 2014edgagnon Hospital Patient Satisfaction – Driven by People or Facilities?
July 12, 2012February 1, 2014edgagnon Federally-Driven Health Insurance and the Future of Customer Care
October 27, 2011October 27, 2011edgagnon Customer Service Lessons from a Kidney Stone – An E.R. Story
