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Tag: patient care

September 5, 2012January 30, 2014edgagnon

Hospital Patient Satisfaction – Driven by People or Facilities?

August 16, 2012February 3, 2014edgagnon

Compassion and Customer Satisfaction

July 12, 2012February 1, 2014edgagnon

Federally-Driven Health Insurance and the Future of Customer Care

June 12, 2012February 1, 2014edgagnon

Achieve and Improve

April 18, 2012February 1, 2014edgagnon

Improve Outcomes by Involving the Customer

March 21, 2012February 1, 2014edgagnon

Satisfy Patients or Payments Suffer

December 21, 2011December 21, 2011edgagnon

Secret Shopping to Uncover…Great Customer Service?

December 7, 2011December 7, 2011edgagnon

Tell the Patient What to Expect

November 17, 2011November 17, 2011edgagnon

Let the Patient Decide How Much You’re Paid

October 27, 2011October 27, 2011edgagnon

Customer Service Lessons from a Kidney Stone – An E.R. Story

July 27, 2011July 27, 2011edgagnon

Why the President Wanted to Mystery Shop

July 7, 2011July 7, 2011edgagnon

Structured for Service?

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