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Tag: process improvement

January 12, 2012February 1, 2014edgagnon

Social Customer Service, and Customer Expectations

December 14, 2011December 14, 2011edgagnon

How to Increase Customer Loyalty Without Becoming Disney or Zappos

December 7, 2011December 7, 2011edgagnon

Tell the Patient What to Expect

November 17, 2011November 17, 2011edgagnon

Let the Patient Decide How Much You’re Paid

November 1, 2011November 1, 2011edgagnon

Before Getting into Social Media Customer Service, Do This

October 27, 2011October 27, 2011edgagnon

Customer Service Lessons from a Kidney Stone – An E.R. Story

July 14, 2011July 14, 2011edgagnon

Shuttering Self-Checkout?

July 7, 2011July 7, 2011edgagnon

Structured for Service?

June 28, 2011June 28, 2011edgagnon

One Company’s Path Toward Greater Customer Service…

June 22, 2011June 22, 2011edgagnon

Does Airline Customer Service Stink?

June 8, 2011June 8, 2011edgagnon

Rude Salespeople and Phone “Heck”…a Bad Combination

May 25, 2011May 25, 2011edgagnon

“A Man is Known by the Company He Organizes” – Ambrose Bierce

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