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process improvement
July 27, 2010
July 27, 2010
edgagnon
Customer Waits Without the Hate
July 13, 2010
July 13, 2010
edgagnon
Govern Strategically for Great Customer Service
June 22, 2010
June 22, 2010
edgagnon
Decrease Paperwork. Increase Patient Satisfaction.
June 8, 2010
June 8, 2010
edgagnon
Do You Know if They Know?
May 12, 2010
May 12, 2010
edgagnon
Technology Helps to Keep Customer Relationships Healthy
May 10, 2010
May 10, 2010
edgagnon
The University versus the NBA
May 6, 2010
May 6, 2010
edgagnon
To Streamline or To Serve? Yes, and Yes
March 11, 2010
March 11, 2010
edgagnon
Take the HCAHPS Test
February 4, 2010
February 4, 2010
edgagnon
Educate on Profits
January 19, 2010
January 19, 2010
edgagnon
Capitol Customer Service
December 10, 2009
December 10, 2009
edgagnon
Don’t Wait on Fixing Waits
December 8, 2009
December 7, 2009
edgagnon
Retention – They’re Finally Getting It
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