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Tag: service recovery

February 17, 2011February 17, 2011edgagnon

Calling All Customers – Scream About Service!

February 15, 2011February 15, 2011edgagnon

In Pursuit of…a WOW Director

February 8, 2011February 8, 2011edgagnon

NFL’s Super Bowl Customer Service – The Good, the Bad, and the Ugly

January 20, 2011January 20, 2011edgagnon

An Ice Cream Cone and a Princess – Lessons from Disney

November 23, 2010November 23, 2010edgagnon

Stop Punishing Account Reps

September 29, 2010September 29, 2010edgagnon

Don’t Let the Customer’s Bad Attitude Dictate Yours

August 26, 2010August 26, 2010edgagnon

Time to Go Back to School

February 23, 2010February 23, 2010edgagnon

Be Vigilant in Tough Times

January 28, 2010January 28, 2010edgagnon

You’re Once, Twice, Three Times a Customer

December 7, 2009December 4, 2009edgagnon

Small Errors in Service Recovery

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