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Tag: survey

February 8, 2012February 1, 2014edgagnon

Don’t Let the CRM Tail Wag the Dog

February 1, 2012February 1, 2014edgagnon

2 of 3 Customers Switched Providers – Did Yours?

January 26, 2012February 1, 2014edgagnon

Google This…Then Think Differently About Retention

January 25, 2012February 1, 2014edgagnon

Service or a Perk – Pick 1

January 19, 2012February 1, 2014edgagnon

You, Your Car, and Customer Retention

January 12, 2012February 1, 2014edgagnon

Social Customer Service, and Customer Expectations

December 21, 2011December 21, 2011edgagnon

Secret Shopping to Uncover…Great Customer Service?

December 14, 2011December 14, 2011edgagnon

How to Increase Customer Loyalty Without Becoming Disney or Zappos

December 7, 2011December 7, 2011edgagnon

Tell the Patient What to Expect

November 17, 2011November 17, 2011edgagnon

Let the Patient Decide How Much You’re Paid

November 9, 2011November 9, 2011edgagnon

Have a Lockout Exit Strategy

October 12, 2011October 12, 2011edgagnon

7 Tips to Help You Retain More Customers and More $$

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