Giving a little recognition to a friend – Jeff Munneke of the Minnesota Timberwolves. His team’s Fan Relations efforts were recognized in an nba.com article.
One section of the Target Center has been branded “Los Locos,” and they essentially stand and cheer the entire game – making LOTS of noise. They pattern this after what the fans of many college hoops teams and soccer clubs do, and it not only keeps energy in the arena, but it’s fun.
But here’s the key point – this isn’t some made-by-sports-scientists concoction. This is a home grown, grass roots, fan-driven idea. Fans came up with the idea, decided to do it, and did it, and Jeff (the T-Wolves’ VP of Fan Relations and Guest Services) and his team jumped on board, helping as needed and requested by Los Locos.
So how does this apply to other sports teams or other businesses in general. Think of 3 key aspects to this:
· There was enough of a personal relationship and enough ongoing dialogue between fans and the organization that the discussion could even happen.
· The team was responsive to the idea and supports it however possible.
· The team lets the fans drive Los Locos.
Now think about your team or business. How can you grow your relationships with, your ongoing dialogue with, and your idea generation from your customers? How can you make sure you’re responsive to those ideas? And how willing can you be to let your customers drive change in your business?
Ask these questions of your own business, and let your customers go a little Los Loco.
Read our New Book – “Ask Yourself…Am I GREAT at Customer Service?” http://www.amigreatat.com/
Listen to our latest podcast episode of “Stepping Up Service” on The MESH Network at http://themesh.tv/stepping-up-service/
Interested in improving your company’s customer service? See more at our new website! http://www.cssamerica.com/