In Tennessee, the Maury County Public School System is working toward a status of “Excellence” in the Tennessee Center for Performance Excellence (TCPE). The TCPE is a statewide initiative modeled after the Malcolm Baldrige quality awards. And while Baldrige may be very familiar to manufacturing, healthcare, and other service industries, one can readily wonder why a school system is participating.
When an organization wants to adhere to the Baldrige Award Criteria, it’s important to understand to what they’re committing. For the Education Criteria for Performance Excellence, the primary categories of evaluation are:
- Strategic Planning
- Customer Focus
- Measurement, Analysis, and Knowledge Management
- Workforce Focus
- Operations Focus
When you look objectively at these categories, you soon see that it’s hard to achieve “Excellence” in any industry without being at least “Above Average” in all of them. How easy is it to be an excellent performer without leadership that sets a clear direction and models behaviors to others? It’s tough to achieve Excellence without a definition of it and a Plan to get there. Excellence is often defined by the customer – the individual with the opinion and decision-making power to stay with or leave a business – so how can we be Excellent without an intentional focus on the customer? And how do you know when you’re straying from the path to Excellence or whether it’s a time to reward and recognize unless you Measure performance and continuously improve?
I could go on, but you get the picture. Organizational Excellence in Education, Sports, Healthcare, Government, etc., has several key components. This is particularly true if you want Sustainable Excellence.
To attain high levels of performance and continuously improve, make sure you have the plan, customer-focus, leadership, workforce, and operations that drive measurable results.
Did you like this post? Here are other Education-related posts:
- Speed the Transformation of Your Customer’s Experience
- Educating Educators on Customer Service
- Should Schools Clap for Parents?
Also, check out our Education site: http://cssamerica.com/education-industry