October 4, 2012January 30, 2014edgagnon Physician Clinics, Processes, and Patient Satisfaction…oh my!
October 2, 2012January 30, 2014edgagnon It’s Customer Service Week…Do You Know Where Your Customers Are?
September 27, 2012January 30, 2014edgagnon ESPN Study – Rankings for Fan Relations – What it gets wrong
September 26, 2012January 30, 2014edgagnon Student Retention Solution – The Four Cornerstones of Retention-based Research
September 12, 2012January 30, 2014edgagnon Canceling Internet Service – 8 calls, 5 employees, 5 tweets, 2 phones, and a Partridge in a Pear Tree
September 5, 2012January 30, 2014edgagnon Hospital Patient Satisfaction – Driven by People or Facilities?
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