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Category: Sports

May 3, 2012February 1, 2014edgagnon

Of College Football and Fan Retention

March 28, 2012February 1, 2014edgagnon

For Some Angels, the Devils are in the Details

March 7, 2012February 1, 2014edgagnon

Don’t Fight the Fan

February 16, 2012February 1, 2014edgagnon

Make Your Customers Loco…or Los Loco

January 25, 2012February 1, 2014edgagnon

Service or a Perk – Pick 1

December 15, 2011December 15, 2011edgagnon

Take a Football Approach to Changing Corporate Culture

December 8, 2011December 8, 2011edgagnon

NASCAR Lessons…and Beyond – Engaging Fans with Social Media

November 9, 2011November 9, 2011edgagnon

Have a Lockout Exit Strategy

September 7, 2011September 7, 2011edgagnon

The Single Biggest Key to Retention and Expansion

July 7, 2011July 7, 2011edgagnon

Structured for Service?

June 1, 2011June 1, 2011edgagnon

Where Scripting Does (and Doesn’t) Work to Improve Survey Scores

May 12, 2011May 12, 2011edgagnon

When Contracts are Ending, Decisions are Pending

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