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Tag: customer satisfaction

February 16, 2011February 16, 2011edgagnon

I’ll Drink to Great Customer Service!

February 8, 2011February 8, 2011edgagnon

NFL’s Super Bowl Customer Service – The Good, the Bad, and the Ugly

January 31, 2011January 31, 2011edgagnon

The Quest is Not the Thing

January 25, 2011January 25, 2011edgagnon

How Fast are Your Customers Churning?

January 19, 2011January 19, 2011edgagnon

How I Gave Away $5,000 in Free Consulting…and Didn’t Even Know It

January 18, 2011January 18, 2011edgagnon

Is Patient Satisfaction More Important Than Clinical Care?

January 14, 2011January 14, 2011edgagnon

“I Don’t Have Customers”

December 9, 2010December 9, 2010edgagnon

Contractors Determine Your Reputation?

December 3, 2010December 3, 2010edgagnon

Another Great Example of “Hire for Attitude, Train for Skill”

December 1, 2010December 1, 2010edgagnon

Season is 25% Over. Do you know where your fans are?

November 23, 2010November 23, 2010edgagnon

Stop Punishing Account Reps

November 19, 2010November 19, 2010edgagnon

Pay for Patient Satisfaction?

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