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February 8, 2011February 8, 2011edgagnon

NFL’s Super Bowl Customer Service – The Good, the Bad, and the Ugly

February 2, 2011February 2, 2011edgagnon

Build a Retention Program

February 1, 2011February 1, 2011edgagnon

Horton Hears a Stakeholder?

January 31, 2011January 31, 2011edgagnon

The Quest is Not the Thing

January 20, 2011January 20, 2011edgagnon

An Ice Cream Cone and a Princess – Lessons from Disney

January 14, 2011January 14, 2011edgagnon

“I Don’t Have Customers”

December 10, 2010December 10, 2010edgagnon

3 Key Predictions for 2011 in Customer Service

December 9, 2010December 9, 2010edgagnon

Contractors Determine Your Reputation?

December 3, 2010December 3, 2010edgagnon

Another Great Example of “Hire for Attitude, Train for Skill”

December 1, 2010December 1, 2010edgagnon

Season is 25% Over. Do you know where your fans are?

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