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Tag: mystery shop

July 2, 2012February 1, 2014edgagnon

Be GREAT? Just try Beating Competitors First…

March 15, 2012February 1, 2014edgagnon

Great Customer Service is Up to Great People

February 15, 2012February 1, 2014edgagnon

Schools Should be in the Business of Providing Customer Service

January 11, 2012January 11, 2012edgagnon

How You Interact Means $ and Sense

December 21, 2011December 21, 2011edgagnon

Secret Shopping to Uncover…Great Customer Service?

August 9, 2011August 9, 2011edgagnon

Beat Your Competitor with Customer Service

July 27, 2011July 27, 2011edgagnon

Why the President Wanted to Mystery Shop

March 24, 2011March 24, 2011edgagnon

How Many Customers Did You Lose Today?

March 17, 2011March 17, 2011edgagnon

With Customer Issues and Complaints, It’s All About Speed

January 14, 2011January 14, 2011edgagnon

“I Don’t Have Customers”

August 5, 2010August 5, 2010edgagnon

Are Your People and Processes Stressed?

March 11, 2010March 11, 2010edgagnon

Take the HCAHPS Test

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