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Tag: sales

August 29, 2013January 30, 2014edgagnon

Fan Equity – The Latest Study…Clear as Mud

July 2, 2013January 30, 2014edgagnon

Sample a Sports Survey

June 5, 2013January 30, 2014edgagnon

When Leadership Creates an Avalanche of Troubles

March 6, 2013January 30, 2014edgagnon

Don’t Wait Until Losses Mount to Tell Fans You Care

January 9, 2013January 30, 2014edgagnon

Beat the Worst at Customer Service

January 3, 2013January 30, 2014edgagnon

Tell Fans to Sit Down?

November 28, 2012January 30, 2014edgagnon

Zappos Customer Service – Measure to Make it Great

October 24, 2012January 30, 2014edgagnon

What’s Truly Unique for Fans in the Seats

October 17, 2012January 30, 2014edgagnon

Cloud and Customer Retention

October 10, 2012January 30, 2014edgagnon

Be Less Sexy to Build More Customer Loyalty

September 27, 2012January 30, 2014edgagnon

ESPN Study – Rankings for Fan Relations – What it gets wrong

August 23, 2012January 30, 2014edgagnon

Sample “Direction of the Team” Letter

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