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#fanexperience Innovation Center
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August 15, 2012
February 1, 2014
edgagnon
Do Some Root Cause Analysis on Customer Retention Issues
August 1, 2012
February 1, 2014
edgagnon
Fan Loyalty is a Sun Devil of an Issue to Address
June 21, 2012
February 1, 2014
edgagnon
Put Your Fans’ Names on Your Uniform
June 6, 2012
February 1, 2014
edgagnon
Alignment, Alignment, Alignment
May 23, 2012
February 1, 2014
edgagnon
They Booed You. Should You Boo Back?
May 16, 2012
February 1, 2014
edgagnon
Retention is Not Marketing
April 19, 2012
February 1, 2014
edgagnon
Bet on Great Customer Service
April 18, 2012
February 1, 2014
edgagnon
Improve Outcomes by Involving the Customer
April 5, 2012
February 1, 2014
edgagnon
To Improve Customer Retention, Make Products Free?
March 28, 2012
February 1, 2014
edgagnon
For Some Angels, the Devils are in the Details
February 29, 2012
February 1, 2014
edgagnon
Grow Your Slice of the Pie
February 8, 2012
February 1, 2014
edgagnon
Don’t Let the CRM Tail Wag the Dog
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