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January 25, 2012February 1, 2014edgagnon

Service or a Perk – Pick 1

December 15, 2011December 15, 2011edgagnon

Take a Football Approach to Changing Corporate Culture

December 8, 2011December 8, 2011edgagnon

NASCAR Lessons…and Beyond – Engaging Fans with Social Media

November 9, 2011November 9, 2011edgagnon

Have a Lockout Exit Strategy

April 25, 2011April 25, 2011edgagnon

Lessons from the NFL Draft

April 20, 2011April 20, 2011edgagnon

Create a Custom Retention Toolkit

April 13, 2011April 13, 2011edgagnon

Don’t Just Create Raving Fans…Keep Them

March 8, 2011March 8, 2011edgagnon

Where are all the fans?

February 8, 2011February 8, 2011edgagnon

NFL’s Super Bowl Customer Service – The Good, the Bad, and the Ugly

December 1, 2010December 1, 2010edgagnon

Season is 25% Over. Do you know where your fans are?

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