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#fanexperience Innovation Center
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survey
September 7, 2011
September 7, 2011
edgagnon
The Single Biggest Key to Retention and Expansion
June 1, 2011
June 1, 2011
edgagnon
Where Scripting Does (and Doesn’t) Work to Improve Survey Scores
April 28, 2011
April 28, 2011
edgagnon
You Want to Talk to a Person
March 24, 2011
March 24, 2011
edgagnon
How Many Customers Did You Lose Today?
March 8, 2011
March 8, 2011
edgagnon
Where are all the fans?
February 1, 2011
February 1, 2011
edgagnon
Horton Hears a Stakeholder?
January 18, 2011
January 18, 2011
edgagnon
Is Patient Satisfaction More Important Than Clinical Care?
December 1, 2010
December 1, 2010
edgagnon
Season is 25% Over. Do you know where your fans are?
October 26, 2010
October 26, 2010
edgagnon
Give Them a Vote
October 7, 2010
October 7, 2010
edgagnon
Hospitals Must Care About More Than Clinical Outcomes
October 5, 2010
October 5, 2010
edgagnon
Poll the Kids?
September 22, 2010
September 22, 2010
edgagnon
Campaign for Customers
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