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Tag: municipal

December 2, 2014January 19, 2016edgagnon

Change City Culture by Doing This…and What Else?

October 13, 2014October 13, 2014edgagnon

The Customer Service Rep Stuck Inside the Robot

March 19, 2014March 19, 2014edgagnon

In Government, Do You Want Good Customer Service or Low Costs?

December 11, 2013January 30, 2014edgagnon

Customer Service of the Future…in Government

October 31, 2013January 30, 2014edgagnon

Give Customer Service Some Definition

October 3, 2013January 30, 2014edgagnon

Customer Service Wisdom from a Retiree-to-be

September 10, 2013January 30, 2014edgagnon

Customer Service – Look Internally to Ensure Satisfying Externally

July 17, 2013January 30, 2014edgagnon

City Gets at the Root of Water Shut-off Issues

June 13, 2013January 30, 2014edgagnon

Be Alert to BRE Red Flags

March 14, 2013January 30, 2014edgagnon

A Customer Service Life – from Utilities to Consulting and Politics

March 5, 2013January 30, 2014edgagnon

Compete for Businesses by Making Them Competitive

January 17, 2013January 30, 2014edgagnon

What Great Customer Service Looks Like in Government

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